Refund policy

Last Updated: June 15, 2026

At Leidier, we aim to provide a clear, fair, and transparent return and refund process. If you are not satisfied with your purchase, please review the policy below before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received

The item must be in its original packaging with all tags and labels intact

A valid proof of purchase, such as an order confirmation or receipt, is required

Non-Returnable Items

Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

For hygiene and safety reasons, certain items may not be eligible for return if clearly stated on the product page before purchase.

3. Return Process

To initiate a return, please follow these steps:

Contact us at hello@leidier.com with your order number and reason for return

Our support team will review your request within 1–2 business days

If your return request is approved, we will provide return instructions

Returns should be sent to the Return Address listed in this policy unless otherwise instructed by our support team.

Important

Items returned without prior authorization may not be accepted.

Please make sure the returned item is properly packaged to help prevent damage during return shipping.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

If the return is due to our error, such as a defective item, damaged item, or incorrect item, we will provide a suitable resolution, which may include a replacement, refund, or return shipping support.

Original shipping fees, if any, are non-refundable, unless the return is caused by our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

5. No Restocking Fee

We do not charge any restocking fee for approved returns.

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–7 business days after the return has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

Items returned in used or damaged condition not caused by our error

Incomplete returns with missing parts, tags, labels, or packaging

Items that do not fully meet the return eligibility requirements

7. Late or Missing Refunds

If you have not received your refund, please follow these steps:

Check your bank account again

Contact your credit card provider, as processing times may vary

Contact your bank or financial institution

If you have completed the steps above and still have not received your refund, please contact us at hello@leidier.com.

8. Exchanges

We only offer replacements or exchanges for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us at hello@leidier.com with your order number, details of the issue, and supporting photos if applicable.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review the case and provide a suitable resolution, such as a replacement, refund, or other appropriate support.

10. Return Address and Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Leidier

Email: hello@leidier.com

Phone: +1 717-470-9071

Return Address: 4 Eaton Pl, East Orange, NJ 07017, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)

Sunday: Closed