Shipping policy
Last Updated: June 15, 2026
Thank you for shopping with Leidier. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed from Monday to Saturday, excluding public holidays.
Order Cut-off Time:
Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.
2. Delivery Time
The total time to receive your order is calculated as follows:
Total Delivery Time = Processing Time + Shipping Time
Estimated shipping times are listed below:
United States:
6–9 business days shipping time
Estimated total delivery time: 7–12 business days, including 1–3 business days processing time
United Kingdom, Canada, Australia, and New Zealand:
6–9 business days shipping time
Estimated total delivery time: 7–12 business days, including 1–3 business days processing time
Other International Destinations:
7–12 business days shipping time
Estimated total delivery time: 8–15 business days, including 1–3 business days processing time
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, incorrect address information, or high order volumes.
3. Shipping Costs
We offer Free Standard Shipping on all orders unless otherwise specified at checkout.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
We do not charge any additional handling fees or hidden shipping fees.
4. Shipping Methods and Tracking
We work with trusted logistics and fulfillment partners to process and deliver orders reliably.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use the tracking number to monitor the delivery status of your shipment.
Please allow 24–72 hours for tracking information to update after the tracking number has been issued.
5. International Shipping and Customs
We offer international shipping to selected destinations. International shipping availability may vary by country or region and will be displayed at checkout.
International shipments may be subject to import duties, taxes, or customs fees.
These charges are determined by the local customs authorities in the destination country or region.
Customers are responsible for any applicable duties, taxes, or customs fees unless otherwise required by law.
Leidier does not collect or control these charges and cannot predict their amount.
6. Address Accuracy
Please make sure your shipping address is complete and accurate at the time of checkout.
Leidier is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@leidier.com. We will do our best to assist you before the order is shipped, but we cannot guarantee changes once the order has been processed or dispatched.
7. Delivery Issues
Please inspect your order upon delivery.
If you experience any of the following issues, please contact us within 7 days of delivery:
Damaged items
Missing items
Incorrect items
Incorrect delivery status
Please include your order number, a description of the issue, and supporting photos if applicable. We will review the case and assist you with a suitable resolution.
8. Lost or Delayed Packages
If your package appears to be significantly delayed or lost in transit, please contact us at hello@leidier.com with your order number and tracking information.
We will assist you in checking the shipment status with the logistics provider and help determine the next steps.
Please note that Leidier is not responsible for delays caused by carriers, customs authorities, incorrect shipping information, weather conditions, or other events beyond our control.
9. Contact Information
If you have any questions about shipping, delivery, or your order status, please contact us:
Business Name: Leidier
Address: 4 Eaton Pl, East Orange, NJ 07017, United States
Email: hello@leidier.com
Phone: +1 717-470-9071
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
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